Terms of Service

1. Who we are

These terms apply to the website and services of Infinitus Automations ("Infinitus", "we"), Kerala, India. Contact: vjs.sreenivas@gmail.com. By using our services you agree to these terms.

2. The service

Infinitus designs, sets up and manages business automation, including a shared inbox, lead tracking, trial and appointment booking, reminders and follow-ups across WhatsApp, Instagram and Messenger. The scope, any customisation, fees and support for each customer are as agreed in writing between us.

3. Free trial

New businesses may receive a free 2-week trial. We may end or change a trial offer at any time. At the end of the trial, the service continues only under an agreed plan.

4. Your responsibilities

• Give accurate information and keep your sign-in details secure.
• Own or be authorised to use the WhatsApp, Instagram and Facebook accounts you connect.
• Have a lawful basis, and where required consent, to message your contacts, and respect opt-outs.
• Follow the terms and policies of Meta, including the WhatsApp Business and Commerce policies.
• Do not use the service for spam, unlawful, misleading or harmful content.

5. Third-party platforms

The service depends on Meta and other providers. Their rules, prices, approvals and availability can change, and message delivery or template approval is outside our control. Charges Meta makes for conversations are billed according to your WhatsApp account arrangements.

6. Availability and changes

We aim to keep the service available but do not guarantee uninterrupted operation. We may update the service and perform maintenance.

7. Fees

Fees, billing periods and payment terms are as agreed in your order or proposal.

8. Data and confidentiality

Your data stays yours. We process it to provide the service as described in the Privacy Policy, and keep it confidential.

9. Intellectual property

We own the platform, website and brand. You keep your content and data. We grant you a limited right to use the service while your agreement is active.

10. Suspension and termination

You can stop using the service at any time. We may suspend or end access for breach of these terms, unlawful use, risks to security or non-payment. On ending, we will handle your data as described in the Privacy Policy.

11. Liability

The service is provided "as is". To the extent the law allows, we are not liable for indirect or consequential loss, lost profits, or results such as the number of leads or sales, which depend on many factors. Nothing limits liability that cannot be limited by law.

12. Governing law

These terms are governed by the laws of India. Courts in Kerala have jurisdiction, subject to any agreement we make with you in writing.

13. Changes

We may update these terms and will revise the date above. Continued use means you accept the updated terms.